CheckFree Bill Pay Customer Service

In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following:

  1. Telephone us at 855.790.9733 during Customer Service hours;
  2. Contact us by using the application’s e-messaging feature; and/or,
  3. Write us at:F & M Bank and Trust Co.
    505 Broadway
    PO Box 938
    Hannibal, MO 63401

If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:

  1. Tell us your name and Service account number;
  2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
  3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur.

SERVICE TERMINATION, CANCELLATION, OR SUSPENSION

In the event you wish to cancel the Service, please contact Customer Service via one of the following:

  1. Telephone us at 855.790.9733 during Customer Service hours; or,
  2. Write us at:F & M Bank and Trust Co.
    505 Broadway
    PO Box 938
    Hannibal, MO 63401